Symptone Family Support

Need help with Symptone Family? You're in the right place. Browse common questions below, or reach out to us directly — we're happy to help.

Contact Us

Sweet Phoenix Creations Pty Ltd
Email: info@sweetphoenix.co.za
We aim to respond within 2 business days.

Frequently Asked Questions

Is my data private?

Yes. By default, all your health logs, medications, and cycle data are stored privately on your device. Cloud sync is entirely optional, and if enabled, your data is only shared with family members you explicitly invite using your unique family invite code.

How do I set up family medication reminders?

Add a family member's profile from the Profiles tab, then add their medications with a dosing schedule. Symptone Family will send local reminders at the scheduled times, and can alert caregivers if a dose is missed.

How do I enable cycle tracking?

Cycle tracking is available for profiles marked as female. From a profile's edit screen, enable cycle tracking and set your last period date to begin receiving phase and fertility predictions.

How accurate are the fertility and ovulation predictions?

Predictions are estimates based on your logged cycle history and standard rhythm-method calculations — they are not a substitute for medical or contraceptive advice. Please consult a healthcare professional for medical decisions.

Can I export my health records for a doctor's visit?

Yes. From the Medical ID screen or a medication's detail screen, you can export a branded PDF summary — including medication lists, dosages, and (where applicable) renewal requests — to share with your doctor or pharmacy.

How do I delete my data?

Open Settings inside the app to permanently delete all local data on your device. If you use cloud sync, you can also request full deletion of your account and synced family data from Settings, or by emailing info@sweetphoenix.co.za.

I found a bug or have a feature request — where do I send it?

Email us at info@sweetphoenix.co.za with as much detail as possible (what happened, what device/iOS version, and steps to reproduce if it's a bug). We read every message.

Privacy Policy

You can read our full privacy policy here.