Need help with Symptone Family? You're in the right place. Browse common questions below, or reach out to us directly — we're happy to help.
Sweet Phoenix Creations Pty Ltd
Email: info@sweetphoenix.co.za
We aim to respond within 2 business days.
Yes. By default, all your health logs, medications, and cycle data are stored privately on your device. Cloud sync is entirely optional, and if enabled, your data is only shared with family members you explicitly invite using your unique family invite code.
Add a family member's profile from the Profiles tab, then add their medications with a dosing schedule. Symptone Family will send local reminders at the scheduled times, and can alert caregivers if a dose is missed.
Cycle tracking is available for profiles marked as female. From a profile's edit screen, enable cycle tracking and set your last period date to begin receiving phase and fertility predictions.
Predictions are estimates based on your logged cycle history and standard rhythm-method calculations — they are not a substitute for medical or contraceptive advice. Please consult a healthcare professional for medical decisions.
Yes. From the Medical ID screen or a medication's detail screen, you can export a branded PDF summary — including medication lists, dosages, and (where applicable) renewal requests — to share with your doctor or pharmacy.
Open Settings inside the app to permanently delete all local data on your device. If you use cloud sync, you can also request full deletion of your account and synced family data from Settings, or by emailing info@sweetphoenix.co.za.
Email us at info@sweetphoenix.co.za with as much detail as possible (what happened, what device/iOS version, and steps to reproduce if it's a bug). We read every message.
You can read our full privacy policy here.