LivingWindow is published by Sweet Phoenix Creations PTY Ltd (“we”, “us”), South Africa. We are the responsible party for the personal information described here.
For privacy questions, requests or complaints, contact our Information Officer at info@sweetphoenix.co.za.
The app stores the following locally on the device, so it can remember your setup between sessions:
We cannot see this information. It is not synchronised to us, and there is no cross-device playlist sync. Note that Apple may include app data in your device backups and may collect its own diagnostics under Apple’s policies and your device settings — that is Apple’s processing, not ours, and we cannot switch it off on your behalf.
The weather feature is off until you enable it or search for a city. When you do:
Current provider. The app is presently configured to use Open-Meteo, including its GeoNames-based geocoding, for forecast and city lookup. These providers operate under their own privacy terms and their own retention practices, which we do not control. We are finalising the commercial weather endpoint before public release; if the provider changes, we will update this policy and the disclosure in the app.
We do not keep a copy of your weather searches on our own systems, because these requests go from your Apple TV to the provider and are not routed through us.
LivingWindow offers one-time, non-consumable in-app purchases. Apple handles the purchase, the billing and any refunds. The app receives a signed StoreKit transaction from Apple, which it verifies in order to decide what to unlock on that device. “Restore purchases” asks Apple to re-supply the transactions associated with the Apple Account that made them.
We do not receive, see or store your card number or payment credentials. Apple’s handling of your purchase is governed by Apple’s own terms and privacy policy.
When you email info@sweetphoenix.co.za, we receive whatever you send: your email address, your message, any screenshots, and any device details you volunteer. We use this only to answer you and to diagnose the problem, and the correspondence sits in our business email system.
Please do not send passwords, verification codes or payment details. We never need them, and email is not a secure channel for them.
We keep support correspondence for as long as needed to handle your request and to deal with any related follow-up, dispute or legal obligation, and we delete or de-identify it when it is no longer needed for those purposes. We have not set a single fixed retention period for this correspondence; if you want your support emails deleted, ask us and we will do so unless we are required to keep them.
Our website is operated separately from the app and does not behave the same way. On www.sweetphoenix.co.za:
None of the above applies inside the LivingWindow app itself: the app contains no advertising, no analytics SDK and no cookies.
We do not sell your personal information, and we do not share it for third-party marketing.
The providers above may process data outside South Africa. Where that happens, it is because you have used a feature that requires it — for example the optional weather lookup, or emailing us. We cannot guarantee the laws of every country a provider operates in, and we do not claim that any given provider keeps zero logs.
We use reasonable technical and organisational measures appropriate to what we actually hold — which, for the app, is very little, because your settings stay on your device. No internet service can be guaranteed completely secure, and we do not claim otherwise.
LivingWindow is a general-audience ambient viewing app. It contains no chat, no user-generated content sharing, no open web browser and no advertising. We do not knowingly collect personal information from children.
Under the Protection of Personal Information Act 4 of 2013 (POPIA), and under comparable laws such as the GDPR, UK GDPR and CCPA where they apply to you, you may ask us to:
Because the app keeps your settings on your own device, you can remove most LivingWindow data yourself at any time — delete favourites and playlists in the app, or delete the app from your Apple TV. See the support page for the steps. Deleting the app does not cancel or refund an App Store purchase, and your Apple purchase history stays with Apple.
To exercise a right against us, email info@sweetphoenix.co.za. We cannot delete data on Apple’s or a weather provider’s behalf; for those, you would need to contact them directly.
If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Information Regulator (South Africa) — inforegulator.org.za. We would rather hear from you first so we can try to put it right.
We will update this policy when the app or its providers change, and we will update the effective date above. Material changes relevant to a released version will be reflected here and in the app’s App Store listing.
Sweet Phoenix Creations PTY Ltd, South Africa
Email: info@sweetphoenix.co.za
This policy describes our practices as implemented at the effective date. It is not a legal opinion and does not claim certification of compliance with any particular law.