Legal
Sweet Phoenix Creations PTY Ltd ("we", "our", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African privacy legislation.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website sweetphoenix.co.za or engage our services. Please read it carefully.
We use the personal information we collect to:
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Under POPIA, we process your information on the following grounds:
We retain contact form data for a maximum of 24 months after the last interaction. Newsletter subscriptions are retained until you unsubscribe. Analytics data is retained for 14 months (Google Analytics 4 default). You may request deletion of your data at any time (see Section 8).
Our website uses the following third-party services, each governed by their own privacy policies:
These services may collect data as described in their respective privacy policies. We do not share personal contact information with these services.
Our website uses the following cookies:
You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website.
You have the right to:
To exercise any of these rights, please contact us at info@sweetphoenix.co.za. We will respond within 30 days.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, access controls, and regular security reviews.
Our website is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Our website is hosted in the European Union (via our hosting provider) and uses US-based services (Google). By using our website, you consent to the transfer of your information to these jurisdictions, which provide adequate levels of data protection.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of our website after changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact our Information Officer: